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Alternatively, speed checks can be undertaken by speaking to one of their advisors - presumably this involves a remote speed check on the line.Īny Sky Broadband Boost subscription (see below) isn't included in the money back guarantee, which seems odd considering the guaranteed household minimum speed isn't being met so the efficacy of the Broadband Boost is low too. For instance, eligible speed checks must be undertaken using Sky's own speed checkers available on either their website or the MySky app. If it does, customers can claim money back for a single month's Sky Broadband and Talk subscription - although this can only be done twice within the minimum term of a contract. Under the guarantees, customers are entitled to claim money back if their actual download speed drops below the guaranteed minimum for their property for three consecutive days. ![]() #SKY BROADBAND DOWNLOAD SPEED TEST PLUS#Ultrafast Plus Speed Guarantee of 400Mb.Superfast Speed Guarantee with minimum speed agreed at sign-up.There are three versions of this relating to the three different fibre broadband packages. Like many broadband providers, Sky offer a speed guarantee to encourage customers to join them. Sky also have the least number of customers with a reason to complain, so it's always worth considering customer satisfaction alongside headline speeds. #SKY BROADBAND DOWNLOAD SPEED TEST FULL#It's now only available to people who can't receive the superfast fibre or full fibre deals.įor people who may be in that category, these are current details:Īs we can see, Sky sit below the range offered by their competitors, although it's important to remember the average download speed of Sky's package is lower in comparison, so it makes sense their upload speeds are lower too. Like most providers, Sky are slowly phasing out their 11Mb broadband plan, so it's more expensive and customers won't find it in the featured deals on Sky's website. However, while Sky Ultrafast and Gigafast have a more restricted coverage they may be available in different locations to Virgin Media, increasing the choice for faster speeds.Ĭheck coverage in your postcode area or learn more about ultrafast broadband and the differences between FTTP and G.fast. In comparison, Virgin Media broadband is available to 53% of houses. It offers average download speeds of 145Mb and is available to 32% of premises due to using both Openreach's full-fibre and G.fast networks. Sky Ultrafast was first announced in August 2019 and officially launched in October 2020, although some customers had been able to sign up prior to that. Similarly, Sky Ultrafast Plus offers average speeds of 500Mb over the same network. It first launched in April 2022 and is available to around 24% of homes via the Openreach full-fibre network. Gigafast is Sky's fastest broadband package, offering average download speeds of 900Mb and upload speeds of 90Mb. We've got more about which broadband providers include annual price rises in their contracts and which ones don't. ![]() If customers are unhappy with Sky broadband price increases mid-contract, they may be able to leave if increases are above the rate of inflation. In April 2022 for example, customers saw average increases of £3.60 per month. #SKY BROADBAND DOWNLOAD SPEED TEST TV#Be aware, however, this also works the other way - adding a TV service may incur extra installation fees due to the work required.Īlthough Sky don't have annual price rises written into their contracts, they do regularly increase their prices and this is allowed for in the terms and conditions customers sign up to. Sky often charge set-up fees on their broadband plans, although these can be waived as part of special offers or reduced if a customer takes multiple services. However, it's often priced at the same level as the faster Superfast 59Mb package, so watch out for that.ġ8-month contracts are standard for Sky and they match the length of their TV contracts too, making bundling easier. Sky's Superfast 35 package launched in early 2022 is now the default budget option for those looking for the cheapest Sky deal. There are five main packages offered by Sky:Īll come on 18-month contracts and with Sky Pay As You Talk. ![]() Sky broadband is available to most households across the UK, although their faster 'Ultrafast' and 'Gigafast' services are more limited and are currently available to around 24% of homes. ![]()
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